Information Technology Support Analyst

Full Time |Mid-Level |Information Technology |Oklahoma City, Oklahoma

Position Summary

Responsible for providing high-quality IT support services and daily maintenance of the computing environment. Has the primary responsibility for hardware/software support and basic network administration. Responsible for maintaining the company’s cybersecurity profile and the Microsoft 365 and VMware environments. Assists in the identification of technology requirements and solution alternatives.

Responsibilities:

Provide primary support for the company’s Microsoft 365 platform.
Provide end-user desktop/laptop support for hardware/software issues.
Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, and digital network systems.
Ensure that all computing equipment is properly updated with current operating system patches, hot fixes, service packs, etc. Ensure that all computing equipment is running the current release of security/anti-virus software.
Provide basic administration of the VMWare virtualized server environment.
Ensure systems are properly backed-up in compliance with the company’s standards and procedures. Periodically test the company’s restore procedures to ensure that they are effective and operational.
Provide basic network administration to include such tasks as maintaining active directory, users’ accounts, DNS and DHCP, security groups, etc., while troubleshooting network issues.
Participate in the after-hours on-call support.
Maintain hardware and software inventories.
Ensure IT standard process and procedure documents are properly updated.
Ensure that IT Disaster Recovery documentation is updated and kept current, and DR procedures are tested on a periodic basis.
Provide IT management with complete, accurate, and timely communication of all issues, solutions, and project status.
Approach all support issues with a positive problem-solving attitude. Apply technical analysis with creative thinking to identify solution alternatives to support issues. Provide proactive thoughts and ideas to improve the computing environment in a cost-effective manner.
Encourage and demonstrate a positive, friendly, helpful, and supportive environment to all customers of the IT department.

Qualifications:

Microsoft Certified Systems Engineer certification, or equivalent experience.
Minimum of five years providing end-user support for both hardware and software, technical maintenance and support for PCs and servers, and basic network administration.
Microsoft 365 technical support is required, and VMware experience preferred.
Must have strong verbal and written communication skills.
Self-motivated with strong interpersonal and time management skills.

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